Customer policy

Returns Policy

Returns Policy Most of our packaging is custom manufactured to your specifications, so return terms differ between custom orders and direct-checkout items like the Sample Kit. Contact our team before returning anything so we can confirm eligibility and next steps first. Custom and made-to-order products Custom packaging orders are produced to your exact specifications (size, print, material, finish, and quantity). You may cancel or change your order at no charge any time before it enters production. Once production has begun, custom orders are non-refundable, except where required by law, or where the item arrives defective or doesn't match the confirmed order specification. Sample Kit and other direct-checkout items Return window: 14 days from delivery. Applicable countries: United States only. Return method: return by mail. Return shipping is paid by the customer, unless the return is due to our error or a defective item. Refunds cover the product price; the original shipping and handling fee is non-refundable. Defective or incorrect items If an item arrives damaged, defective, or doesn't match what you ordered, contact us within 14 days of delivery. We'll cover return shipping in these cases and issue a full refund or replacement, whichever you prefer. How to request a return Contact us at hello@easyboxpackaging.com or +1 866 941 8259 before sending anything back. We'll confirm eligibility, provide return instructions, and process refunds to your original payment method once the returned item is received and inspected.